Protecting your privacy - Lilliana Ltd.
What sort of personal data do we collect and when?
Personal data may be Information you give to us about you. Information that you provide to us when you use our websites or applications or correspond with us by phone, e-mail or otherwise. It includes information you provide when you register to use our websites or applications, subscribe to our services, purchase a product, sign-up to receive our newsletters and offers, search for a product, participate in discussion boards or other social media functions or enter a competition, promotion, survey, market research, or any information you add to your online account (if you have one) as part of your ongoing use of the services. The information you give to us may include your name, address, e-mail address, phone number, financial and credit card information, log-in details (if any), marketing preferences, and in some cases a personal description and photograph. If you contact us with a complaint or query, we may keep a record of your contact details and the correspondence between us and your levels of satisfaction. When we collect personal data from you we will indicate whether any personal data we have requested from you is mandatory or optional and explain the consequences if you decide not to provide that information. In some cases, not providing the information may mean we are unable to provide you with a product or service you have requested. Information we collect about you - when you visit our websites or applications or use our services, we will automatically collect the following information - information about your visit and use of our services, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for’ page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page and any phone number used to call our customer service number. Information we receive from other sources - this is information which we receive about you if you use any of our other applications or services, login through a third-party channel such as Instagram, Facebook or Google or allow us to connect to third party devices or applications. We also receive information about you from other sources to enable us to provide you with a better user experience. For example, we work closely with third parties including, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, customer management platforms, search information providers. We may also collect information about you from credit reference agencies where we have informed you this will take place. Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, information about the device you use the application on, including the device’s unique identifiers and mobile network information, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
How and why do we use your personal data?
How long will we keep your personal data?
The data that you provide is retained for only as long as it is necessary for the purpose for which it was collected. After this period, it will be deleted or in some cases anonymised. Where we have collected the personal data based on your consent and we have no other lawful basis to continue with that processing, if you subsequently withdraw your consent then we will delete your personal data.
When and who would we disclose your information to?
What are your rights over your personal data?
Data protection law gives you the right to access information held about you, the right to object to it being used for certain purposes, and the right to have personal data deleted, restricted and in certain cases to receive a copy of your personal data. If you would like to exercise your right of access, to the extent you cannot access your information by logging into your online account, please contact firstname.lastname@example.org. If permitted by applicable law, any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you. We will handle any request to exercise your rights in accordance with applicable law and any relevant legal exemptions. You may also have the right to complain to a data protection authority if you think we may have processed your personal data in a manner which is unlawful or breaches your rights. If you have any such concerns, we request that you initially contact us at email@example.com so that we can investigate and aim to resolve your concerns.
How can you stop the use of your personal data for direct marketing?
You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes. You can unsubscribe from our marketing emails at any time by clicking on the Unsubscribe link at the bottom of the email you have received Please contact firstname.lastname@example.org if you have any issues with unsubscribing.